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Frequently Asked Questions
How do I create a team?
Go to the Settings tab and tap Create in the team section. Enter a team name and you'll receive a 6-character invite code. Share this code with your teammates so they can join.
How do I join a team with an invite code?
Go to the Settings tab and tap Join in the team section. Enter the 6-character invite code your team admin shared with you, then tap Join Team.
How do I track my steps?
On the Dashboard, scroll down to the Steps & Activity section and tap Start Tracking Steps. Keep your phone in your pocket while walking. The app uses your device's built-in pedometer. You'll need to grant motion/activity permission when prompted.
How does the leaderboard work?
The Leaderboards tab shows team rankings based on Deals (points). You can filter by Today, This Week, or All Time. Your sales activity syncs to the cloud so your team can see real-time performance. You need to be on a team to see the leaderboard with real data.
How do I reset my password?
On the Log In screen, enter your email address and tap Forgot Password?. You'll receive a password reset code via email. Follow the instructions in the email to set a new password.
How do I delete my account?
To request account deletion, email us at info@redlabelinc.com with the subject "Account Deletion Request." We will:
- Delete your user profile from our database.
- Remove your membership from any teams.
- Delete your sales activity history.
- Confirm deletion via email within 30 days.
How is my location data used?
Location data is collected only while step or territory tracking is active. It's used solely to map your sales territory and calculate distance traveled. Your location is never shared with third parties or used for advertising. You can stop collection at any time by tapping Stop Tracking or by revoking location permission in your device settings.
Why aren't my steps tracking?
If steps aren't counting, check the following:
- Permission: Make sure you've granted motion/activity permission. Go to your device Settings > TPCD Pro > Motion & Fitness.
- Tracking active: Ensure you've tapped "Start Tracking Steps" on the Dashboard. The button should say "Stop Tracking Steps" when active.
- Device support: Some older devices or emulators don't have a pedometer. Step tracking requires a physical device with a motion sensor.
- Restart the app: Close and reopen TPCD Pro, then start tracking again.
Can I use TPCD Pro on multiple devices?
Yes. Sign in with the same account on any device and your sales data will sync automatically. Note that step tracking only counts on the device you're currently carrying.
What do the conversion rates mean?
Conversion rates show how effectively you move prospects through your sales funnel:
- T → P: Percentage of Talk-To's that become Pitches.
- P → C: Percentage of Pitches that become Closes.
- C → D: Percentage of Closes that become Deals.